Terms of Service

1. Accepting these terms

Whutzthat Interiors is a service of Whutzthat Labs LLC ("Whutzthat", "we", "us"). These Terms of Service govern your use of this website and the design service we offer through it. By submitting the start form, sending us photos or information about your space, or asking us to place an order, you agree to these terms. If you do not agree with them, please don't use the service.

Our Privacy Policy explains what we do with your information and is part of these terms.

2. What the service is

You tell us about a room — photos, rough measurements, how you use the space, the look you're drawn to — and we put together design concepts built from real products that are available at the time we prepare them. You choose what, if anything, you'd like to buy. Depending on the item, we'll either place the order on your behalf or give you a link to buy it directly from the retailer. Section 4 explains how each of those works.

The design work carries no fee and no obligation. You are never required to buy anything, and you may stop using the service at any time.

Concepts, product selections, availability and pricing are all presented as of the moment we prepare them. Products sell out, prices change, and brands discontinue items. We do not guarantee that anything shown to you will still be available or priced the same when you decide to order it.

3. How we get paid

We think you should understand this plainly, because it explains the whole model. We are paid by the brands and retailers, not by you. That happens in one of two ways:

• Trade accounts. We buy through a trade account rather than as a retail shopper, and are compensated on the buying side through a trade discount or commission when we place an order for you.
• Affiliate links. Where we give you a link to buy something yourself, it may be an affiliate link. If you buy after following it, the retailer or its affiliate network pays us a commission on the sale.

That means:

• You pay no design fee, subscription, or consulting charge.
• You pay the same price either way. Using our link, or letting us place the order, costs you nothing extra — you pay the product's publicly listed price, and we add no markup on top of it.
• We have a financial interest in what we recommend. We earn more from some brands and products than others, and nothing from some at all. That interest may influence which products appear in your concepts. We select products we believe fit your space and your brief, but you should know the incentive exists.

We disclose affiliate links wherever we give them to you. If a brand's compensation arrangement would ever require you to pay more than the public price, we won't use it.

4. How you buy

There are two ways a product in your design might reach you. Either way, we are not the seller or manufacturer. The brand or retailer is, and their terms govern the parts of the transaction they control, including:

• Shipping timelines, delivery, assembly and freight arrangements
• Returns, exchanges, restocking fees and cancellation windows
• Product warranties, defects, recalls and damage in transit
• Sales tax and any delivery surcharges

Section 12 sets this out in full, including the fact that we give no warranty of any kind on any product.

When we place the order for you

When you ask us to order something, you are authorizing us to place that specific purchase on your behalf. We act as your agent for that transaction and only for the items you have approved.

We'll tell you the relevant policies before you commit to an order, and we'll help you deal with the seller if something goes wrong. But claims about a product itself are between you and the seller, and we cannot waive, extend or override a seller's policy.

When you buy through a link we give you

We may instead give you a link that takes you to the brand or retailer to buy the item yourself. Some of those are affiliate links — section 3 explains what we earn and why it costs you nothing extra.

When you follow a link you leave our site, and the purchase is entirely between you and that retailer. We are not a party to it and we do not act as your agent for it. We do not take your payment, hold your order, or have access to or control over your account, your order status, or anything else on the retailer's side. That means:

• We cannot cancel, change, expedite, refund or track an order you place yourself — all of that goes to the retailer directly
• The retailer's terms of sale, privacy policy, pricing, taxes, shipping and return policy apply to the purchase, not ours. Please read them before you buy
• The price, availability, specification and photographs on the retailer's own page are the authoritative ones. They may differ from what we showed you, and where they differ, theirs control
• A link may expire, break, or lead to a product that has changed or been discontinued

Giving you a link is not a guarantee of the product, the seller, the price, or the transaction. We are not responsible for a retailer's failure to honor a price, promotion or policy shown in our materials.

Either way — check the fit

Please confirm measurements, doorways, stairwells and elevator clearances before you order. Fit is the one thing we cannot verify from photos, and freight returns on oversized furniture are expensive.

5. Who can use it

You must be at least 18 years old and able to enter into a binding contract. The service is offered for personal, residential use in the United States. If you're using it on behalf of a company or another person, you confirm you're authorized to do so, and these terms apply to that entity as well.

6. Photos and information you send us

You keep ownership of the photos, measurements, notes and anything else you send us ("your content"). We're not claiming it.

You do grant us a non-exclusive, worldwide, royalty-free license to use, store, copy and adapt your content for the purpose of providing the service to you — which includes processing it with the AI tools and service providers described in our Privacy Policy.

We will not use your photos or your space in marketing, on our website, or on social media without asking you first and getting your agreement.

You confirm that you have the right to send us what you send, that it doesn't infringe anyone else's rights, and that you have the permission of anyone whose home or property appears in it.

7. Our designs and this site

The concepts, renderings, product curation, written copy, imagery and code on this site belong to Whutzthat Labs LLC or our licensors. You may use the designs we prepare for you to furnish your own home — that's the point of them. You may not resell them, publish them as your own work, or use them to operate a competing service.

Room and product imagery on this website is illustrative. Products in a design prepared for you are real, specific, purchasable items.

8. AI-generated designs

We use artificial intelligence to help generate design concepts. You should understand what that means in practice:

• Renderings and visualizations are illustrative approximations. Real products vary in color, texture, scale and finish from how they appear in a rendering, and screens differ. Order swatches when color matters.
• AI systems make mistakes. A concept may include a product that has been discontinued, mispriced, or that doesn't fit your room as well as it appears. We review concepts before sending them, but we can't promise every detail is correct.
• AI output is not unique to you. Similar briefs may produce similar concepts for different customers.

Treat a concept as a well-informed starting point, not a construction document. Verify dimensions, materials and current pricing before you commit money to anything.

9. What we are not

We furnish and style rooms. We are not licensed architects, engineers, contractors or licensed interior designers, and nothing we provide is:

• Architectural, structural or engineering advice
• Advice about building codes, permits, egress, accessibility or fire safety
• Electrical, plumbing, gas or load-bearing guidance
• A substitute for a professional inspection or a licensed trade

If your project involves moving a wall, changing wiring, hard-mounting anything heavy, or anything a permit would cover, hire a licensed professional. Mounting, installation and anchoring are your responsibility and should follow the manufacturer's instructions.

10. Acceptable use

Please don't:

• Send us content you don't have the rights to, or that's unlawful or infringing
• Use the service to gather product data, pricing or designs for a competing business
• Scrape, crawl, or automatically extract material from the site beyond ordinary search indexing
• Attempt to break, overload, probe or gain unauthorized access to our systems
• Misrepresent who you are or place orders you have no intention of paying for

We may suspend or end service to anyone who does these things.

11. Disclaimers

We do not warrant that the site will be uninterrupted, secure or error-free, that concepts will be accurate or meet your expectations, that products shown will remain available or priced as shown, that a rendering will match a real product, or that any product will fit or suit your particular space or needs.

We make no warranty of any kind about the products themselves. We neither manufacture nor sell them. Any warranty covering a product is given by its manufacturer or seller, not by us, and we disclaim all liability for product defects, recalls, damage in transit, late or failed delivery, injury or property damage arising from a product, and for the acts and omissions of brands, retailers, carriers, installers and our own service providers, including the AI providers described above.

Any timeframe we mention — for first concepts, revisions, replies or delivery — is an estimate, not a commitment. No advice or information you get from us, whether spoken or written, creates any warranty not expressly stated in these terms.

Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you. In that case, the exclusions apply to the fullest extent the law allows.

12. Products, retailers and warranties

We are not a seller of goods

Whutzthat Labs LLC is not a merchant, seller, distributor, reseller or manufacturer of furniture or home goods. We do not take title to, stock, inspect, test, handle, store, pack or ship anything. When you approve an order, you are the buyer, the brand or retailer is the seller, and the contract of sale is between the two of you. We act only as your agent to place it, as described in section 4.

Because we do not sell goods, no warranty arises from us under Article 2 of the Uniform Commercial Code or any similar law. Any implied warranty of merchantability or fitness for a particular purpose in a product is given by that product's seller, if at all, and is expressly disclaimed by us.

What we do not warrant

• The quality, safety, durability, condition, authenticity, materials, workmanship or origin of any product
• That a product complies with any standard, certification or regulation, including safety, flammability, emissions or labeling requirements
• That a product will match its rendering, photograph, swatch or description in color, texture, grain, finish or scale
• That a product will fit your space, doorway, stairwell or elevator
• That dimensions, weights, lead times, stock levels or prices published by a brand or retailer are accurate
• That a product will still be available, or still be at the price shown, between the time we present it and the time you order

What the retailer controls, not us

We are not responsible or liable for, and you agree not to bring a claim against us arising from, any of the following:

• Late, partial, failed or damaged delivery, backorders, or a cancelled or substituted item
• The wrong item being shipped, or an item arriving defective, damaged or incomplete
• A retailer refusing a return, charging a restocking or freight fee, or changing its policy
• A retailer's pricing, taxes, surcharges, payment processing or handling of your information
• A product recall, safety notice or defect — we do not monitor recalls, and you should register your product with its manufacturer
• A brand or retailer ceasing operations, becoming insolvent, or failing to honor its own warranty
• The acts or omissions of any carrier, delivery crew, assembly service or installer
• Any injury to a person or damage to property caused by a product, including tip-over, collapse, or failure of a mount, bracket or anchor

Furniture safety

Tall and heavy items — dressers, bookcases, shelving, wall-mounted pieces and televisions — can tip or fall, and have caused serious injury and death, particularly to children. Follow the manufacturer's instructions, use the supplied anchors and hardware, and anchor into structure. Assembly, mounting, anchoring and installation are your responsibility, and we disclaim all liability arising from them.

Any help we give is a courtesy

If something goes wrong with an order, we'll do what we reasonably can to help you deal with the seller. That help is a courtesy. It does not make us a party to the sale, does not make us responsible for the seller's obligations, and does not create any warranty, guarantee or assumption of liability on our part. We cannot waive, extend, override or guarantee any seller's policy or warranty.

Affiliate links and other sites

Concepts, product lists, emails and this website may link to brand and retailer sites, and some of those are affiliate links as described in section 3. We do not operate or control any of those sites, and we are not responsible or liable for their content, terms, pricing, availability, accuracy, security or privacy practices.

A link is not a guarantee — not of the product, the seller, the price, or that the transaction will go the way you expect. Once you leave our site, what happens is between you and the operator of the site you land on.

13. Limitation of liability

To the fullest extent permitted by law, and regardless of the legal theory — contract, tort (including negligence), strict liability, warranty, statute or anything else — Whutzthat Labs LLC and its members, officers, employees, agents and contractors will not be liable to you for any indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data, loss of use, property damage, personal injury, or loss of goodwill, arising out of or relating to the service, the site, any concept, or any product identified through us — even if we have been advised that such damages are possible.

The design service is provided to you free of charge. These limitations reflect a deliberate allocation of risk between us, they are an essential basis of our agreement, and we would not be able to offer the service at no cost without them.

These limits do not apply to liability that cannot be limited under applicable law, including liability for our own fraud, gross negligence or willful misconduct. Some jurisdictions do not allow certain limitations or exclusions, so parts of this section may not apply to you. If any part of this section is held unenforceable, it will be reduced to the minimum limitation permitted by law rather than struck, and the rest of the section remains in force.

Nothing here limits whatever rights you have against the brand or retailer that actually sells you a product. Those claims are between you and them.

14. Time limit on claims

To the fullest extent permitted by law, any claim arising out of or relating to the service must be filed within one (1) year after the claim arose. Otherwise it is permanently barred. Where applicable law does not allow a one-year period, this provision applies to the shortest period the law does allow.

15. Indemnification

You agree to indemnify, defend and hold harmless Whutzthat Labs LLC and its members, officers, employees, agents and contractors from and against any claims, demands, losses, liabilities, damages, fines and reasonable legal costs (including attorneys' fees) arising out of or relating to:

• Your use or misuse of the service, or your breach of these terms
• Content you send us, including any claim that it infringes or violates someone's rights
• Your violation of any law or the rights of any third party
• Any injury to a person or damage to property arising from a product you order, or from its delivery, assembly, mounting or installation

We may assume the exclusive defense and control of any matter subject to indemnification by you, at your expense, and you agree to cooperate with our defense. You may not settle a matter in a way that imposes any obligation on us without our written consent.

16. Arbitration and class action waiver

Talk to us first

Before starting arbitration or any other proceeding, email privacy@whutzthat.com describing the problem and what you'd like us to do about it, and give us 30 days to resolve it. Most problems turn out to be a misunderstanding about a seller's return window, and they get solved far faster over email than anywhere else. This step is a precondition to starting a formal proceeding, and the same requirement applies to us before we bring a claim against you.

Individual arbitration

If we can't resolve it informally, you and Whutzthat Labs LLC agree that any dispute arising out of or relating to these terms or the service will be resolved by binding individual arbitration, administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court. The Federal Arbitration Act governs the interpretation and enforcement of this section.

The arbitration will be held in the county where you live, or by telephone or video conference, or on written submissions — whichever you prefer. The arbitrator's decision is final and binding and may be entered as a judgment in any court of competent jurisdiction. Arbitration fees are allocated under the AAA Consumer Arbitration Rules.

What is not covered

Either of us may bring an individual claim in small claims court if it qualifies. Either of us may also seek injunctive relief in court to protect intellectual property or to stop unauthorized access to our systems.

Class action and jury trial waiver

You and Whutzthat Labs LLC each waive the right to a jury trial and the right to participate in a class, collective, consolidated or representative action. Claims must be brought in an individual capacity only. The arbitrator may award relief only in favor of the individual party seeking it, and only to the extent necessary to resolve that party's individual claim. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding.

If this class action waiver is held unenforceable as to a particular claim, then that claim — and only that claim — will proceed in court rather than in arbitration, and the rest of this section continues to apply.

Your right to opt out

You may reject this arbitration section by emailing privacy@whutzthat.com with the subject line "Arbitration Opt-Out", including your name and the email address you used with us, within 30 days of first agreeing to these terms. Opting out affects nothing else — you keep full use of the service, and the rest of these terms still applies. If you opt out, disputes are resolved in the courts described in section 17.

This section survives the end of your use of the service.

17. Governing law

These terms are governed by the laws of the State of Georgia, without regard to its conflict-of-laws rules.

For any dispute not subject to arbitration — because you opted out, because it qualifies for small claims court, or because a court finds it may not be arbitrated — you and Whutzthat Labs LLC agree that it will be brought exclusively in the state or federal courts located in Georgia, and both of us consent to the personal jurisdiction and venue of those courts.

18. Changes and termination

We may update these terms as the service changes. When we do, we'll revise the effective date at the top of this page, and for material changes we'll make a reasonable effort to tell you — by email if we have your address, or with a notice on the site. Continuing to use the service after a change means you accept the updated terms.

You can stop using the service whenever you like. We may suspend or discontinue the service, in whole or in part, at any time and without liability to you. Sections that by their nature should survive — ownership, disclaimers, limitation of liability, the time limit on claims, indemnification, arbitration and governing law — survive the end of your use.

19. General

These terms, together with the Privacy Policy, are the entire agreement between you and Whutzthat Labs LLC about the service, and they supersede any earlier understanding. Our not enforcing a provision isn't a waiver of it. You may not assign these terms without our consent; we may assign them in connection with a merger, acquisition or sale of assets. Nothing in these terms creates a partnership, joint venture or employment relationship, and there are no third-party beneficiaries.

Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable and to reflect our original intent, and the remaining provisions stay in full force.

Events outside our control. We are not liable for any delay or failure to perform caused by something beyond our reasonable control — including supply chain disruption, carrier delays, a brand discontinuing a product, labor disputes, utility or network outages, failures of a third-party provider, natural disaster, epidemic, war, or government action.

20. Contact

Whutzthat Labs LLC
Whutzthat Interiors
privacy@whutzthat.com